Need assistance? We are here to help

You might consider checking our user manual prior to submitting a support ticket
Thrive Through Change
we are here to help

Before you contact our service desk, please ensure you complete the following steps:

Still have questions? Log into Support Portal

To submit a support request please login or ensure you have signed up to a Zendesk account.
Alternatively, you can send through your requests via email to [email protected]

Priority Level Description:


Major incident that critically affects the customer’s business operation. System often will be completely down. No work around available. Multiple users affected.


Incident resulting in severely degraded performance. High impact to business. Affects a large number but not all users.


Incident causing functionality to be reduced or performance impaired. Affecting only a small section of the business. Impact is low. Often work around is available.

P4 – LOW

Configuration or design advice required by the customer where there is no impact on the customer’s business. Affects low number or single users