The system is not letting me create another account. Why is this?

Firstly, it's a good idea to check if you have gone over your allocated learner limit. This limit dictates how many users you have on the system at once. If you have reached your limit, you will no longer be able to create any additional accounts. You can investigate this by navigating to 'Settings' and then to 'Learner Settings' to view how many users you have been allocated, how many are on the system and how many are active. Please note that disabling an account will not create an available account slot.

There are two ways you can gain back used account space:

  1. Delete users that you no longer need on the system. Please note that if you do delete users from the system in order to gain more room for new users, this will also delete all of their records, meaning that reports will no longer be able to generate data for those users.
  2. Use the 'Buy More Users' option, located in the User Accounts module on the Admin portal, to purchase additional account space. This will send an email to the sales team at Mediasphere. In this email, please advise how many users you would like to have added to the system. Once the sales team receives the email, they will provide a quote for the additional accounts.