We understand hospitality induction. Many hospitality companies globally have opted for our online induction and training program for their staff and contractors in the interest of long term cost savings and efficiency. A typical hospitality business is very complex and may have:
- a diverse cross section of talent
- high staff turnover
- single site and/or multi-locational businesses
- legal and WHS constraints, such as fire safety
- payroll with multiple hierarchies of staff across different locations
- a wide range of different policies based on work tasks, locations and positions
- regular job role adjustments
- the need to collect licences and insurance documentation from staff and businesses providing services
If you are in hospitality and considering a shift to an online training solution, or you want to transition from an existing platform, you should consider the following tips.
Most online induction software packages simply deliver a set of your courses with the ability to publish an induction certificate. The latest induction software applications offer a great deal more to help automate all of the processes associated with your induction and onboarding.
The top 10 essential features for hospitality induction and training include:
1. Hospitality induction for contractors
Automating the online induction process for your contractors is an essential component. Your software must have the ability for your contracting businesses to be able to self-register on the portal and upload their insurance documentation and other key documents. This provides a great deal of security for your company as you can have the businesses provide their own terms and conditions and thereafter each contractor provides a digital signature to adhere to those terms.
Online induction software should have the ability for contractor managers to run their own administrative portal with the capacity to export the database at any time. There should also be the option for the contracting data to write automatically to your existing databases (CRM, Payroll, HR and Talent Systems).
2. Hospitality induction for staff
Online induction for staff is often different from the induction you run for your contractors. Self-registration is important for contractors but the ability for your induction software to integrate with your Payroll System, CRM or talent databases is now very important. This integration will deliver the following:
- when adding a staff member to your database, they will be automatically enrolled in your Learning Management System (LMS)
- when the status of a staff member changes (terminated, promoted, on leave), the status automatically changes
- when a staff member moves to a new role or is promoted, the change in training is updated
- when a staff member completes their induction and training, this data is written back to your databasesThe induction software should also allow for single sign-on and LDAP so that the access for staff can be automated from intranets and other web portals without the need for logins.
In addition to accessing courses, learning programs, webinars and training events from their mobile device, your induction software should also allow managers to monitor their team’s progress; thereby delegating responsibility to managers rather than the onus being on HR.
The managers should be able to login and see all the staff in their group or groups and view their progress in visual and data export reports. They should also receive updates and alerts when their team's certificates and licences are about to expire.
Staff should be able to view their courses, resume a course from the last visited point, download policies, view their own training record and upload their own personal files; again this gives your staff members a degree of responsibility for their own training and helps you to ascertain suitability for a role.
3. Hospitality induction for visitors
Online visitor induction is becoming progressively more popular to improve safety while visitors attend your venue. This can be a critical component, especially at larger venues or those which are under construction, as it ensures that health and safety standards are met.
The visitor induction portal should allow your visitors to sign in, sign out or login as a returning visitor. As part of that process, a visitor will be presented with a mini course as part of the sign in for completion and assessment. If successful, a visitor pass should be automatically produced and printed.
4. Simple and intuitive dashboards for hospitality
A key item for hospitality induction is to deliver intuitive yet powerful dashboards for all of your online training. For your contractors this includes efficient creation of their own account with direct access to their courses, and capacity to print their induction cards and certificate.
Visitors should be able to sign in on smartphones, tablets and computers, complete a simple induction and be issued with a visitor pass. Staff should be able to access all of their training material in a user-friendly format; and managers should be able to switch between learner and manager accounts and the interface for both accounts should be intuitive with clear menus and tools.
5. Custom training groups for all hospitality groups
The ability for hospitality companies to create their own training groups is critical. The training groups can be geographical, departmental, and hierarchical.
Once the training groups are created, which usually reflect the group structure in the payroll or HR system, the company should be able to tailor the material shared with those groups retrospectively.
6. Manager | group leader access to monitor groups
In the past, HR directors and safety managers were compelled to monitor and generate reports on business divisions and all staff and contractors.
By creating unique training groups for your different teams, locations and professions you are able to deliver custom induction and training programs. In addition you can assign one or multiple managers to each group. The manager can:
- view visual progress reports on individuals and their team
- export data report on individuals or their team
- assign courses, webinars and events
- add staff or contractors to their groups
- view licence and insurance uploads
- receive alerts regarding licence expirations
7. Ability to access from all mobile devices
As there is such a diverse range of users within the hospitality industry, some of whom may work remotely, it is essential that your platform is easily accessible. You should demand that your induction software delivers seamlessly to all connected mobile devices.
The software should deliver a responsive platform that should also create an instant shortcut on the home screens of smartphones, tablets, PCs and Mac computers. It is essential that the induction software delivers in the browser and ensures that the learner does not need to download any software to access your induction program.
The software should have the ability for you to create a range of certificates assigned to specific courses or a single certificate that writes a transcript of completed courses directly onto the certificate.
8. Ability to deliver and track policies and procedures
Your online induction software should have the capacity in the administration portal for you to upload key safety documents, company forms and workplace policies. The software should also have the capacity to email staff and contractors when a new policy has been uploaded. The induction reports should also be able to track and view acceptance of these policies.
9. Ability to upload all licences and track expiry dates
Your online induction platform should have the ability for your staff, visitors, contractors and aligned businesses to upload their certificates and licences. The staff member or contractor should be able to browse and upload their documentation and add expiry dates and other relevant information to the uploaded file.
Your managers and administrators should be able to view and access these files as required. Managers should receive alerts when a member of their team has a licence that will expire within the next month.
10. Ability to create your own courses
One of the most important features for your platform is to ensure that you can manage, maintain and update all areas of your induction portal without the need to have your IT department involved. In addition to adding your own documents, news and links, the induction software should allow you to add, edit and update all of your training courses easily and quickly. You should be able to add your own assessment and link the pass rates to the award of induction certificates and cards.
Your induction software should also automate annual re-induction with inbuilt email reminders and you should be able to set expiry dates for all courses.