Why do I keep getting logged out of the system?

Being logged out of the system usually means that your connection to the system was interrupted somehow. There are a number of reasons that could lead to this happening. Some examples are listed below:

  • Bad internet connection: If you have an internet connection that is constantly dropping out or experiencing latency issues, this could lead to a disconnect between you and the system. This is a difficult problem to solve as it is entirely dependent on the location, type of internet connection and the internet service provider. If you are experiencing connection issues, try switching your router off and then back on.
  • VPN / Dynamic IP: A VPN, or Virtual Private Network, is a form of security that helps to mask your IP address, which is used to identify yourself on the internet when connecting to websites. A VPN and other forms of software can be set up to change your IP address at specific intervals. The problem with this is if you are logged into the system and the IP address changes, the system will no longer recognise who you are. It is best to switch this form of security off while using the system.
  • Security software: Security software can sometimes interfere with the system. If this is the case, you will need to either allow the system to pass through the security software’s protection or switch the protection off.