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Frequently Asked Questions:
How do I gain access to Learner / Manager / Business features using an Admin Account?
What should I do If I am unable to access my portal / have connection issues?
Does this feature exist?
How can I organise to have a feature added to my PowerHouse Hub platform?
If I edit Courses, News, Documents, etc. will this affect my users in any way?
What support will I receive if I use an older version of PowerHouse Hub?
Reports are failing to generate. What should I do?
Why am I unable to download uploaded materials from PowerHouse Hub?
How do I access the Admin Portal?
Why am I unable to log into my account?
How do I organise the changing of my domain name?
Why is a Learner unable to access Courses, Events, Documents or other content?
I have third-party software that may be conflicting with PowerHouse Hub. What should I do?
How do I use this particular feature of the platform?
I have a variation that isn’t working properly. What should I do?
I want to upgrade to the latest version. How will this be handled?
The system is not letting me create another account. Why is this?
A user has submitted an assessment but their progress is lost. What happened?
Why is this feature no longer available?
Why are users not receiving emails?
User results are not recording or new materials are unavailable. What is happening?
The FAQs and documentation were not able to help me. What should I do now?
Why do I keep getting logged out of the system?
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